PACKAGE VIDEO VERIFICATION

INSURANCE POLICY

Crown Rare & Co

Limassol, Cyprus

Supplementary Policy for Shipment Verification of High-Value Vintage & Luxury Goods

Effective Date: February 24, 2026

 

 

1. Purpose

This Package Video Verification Insurance Policy is a supplementary document to our Standard Terms and Conditions. It establishes a mandatory two-way video documentation process designed to protect both the seller and buyer in all transactions involving high-value vintage and luxury goods. This policy ensures full transparency and accountability throughout the shipping and delivery process, and forms a critical part of our insurance coverage framework.

2. Why Video Verification Is Required

Given that the items we handle routinely range in value from five to six figures, standard shipping documentation alone is insufficient to protect both parties. Video verification creates an unbroken chain of visual evidence from the moment an item is packaged to the moment it is received and inspected by the buyer. This eliminates disputes regarding item condition, packaging integrity, and potential tampering.

3. Part A — Seller Packaging Video (Our Obligation)

Before any shipment is dispatched, we will record and send the buyer a video of the complete packaging process. This video will serve as the baseline evidence of the item’s condition and packaging integrity at the time of dispatch.

The seller packaging video will include: 

Item Presentation: A clear, close-up view of the item being shipped, showing its condition, any identifying features, serial numbers, labels, or authentication markers.

Packaging Process: The full process of wrapping, protecting, and placing the item into the shipping box, including all protective materials used (foam inserts, bubble wrap, moisture barriers, corner protectors, etc.).

Sealing: The complete sealing of the package using tamper-evident tape or security seals, with a clear view of the seal placement.

Labelling: The shipping label and any tracking numbers visible on the sealed package.

Weight: The sealed package being placed on a calibrated scale, with the final weight clearly visible and recorded.

This video will be sent to the buyer before or at the time of dispatch. The buyer is required to save this video and use it for comparison when the package arrives.

4. Part B — Buyer Unboxing Video (Buyer’s Obligation)

When the buyer collects or receives their shipment from the carrier (UPS, DHL, or any other designated carrier), they are required to record a complete unboxing video. This video is mandatory for insurance coverage to remain valid.

The buyer unboxing video must include: 

Package Exterior: A clear view of the sealed package as received, showing the shipping label, tracking information, and the condition of the tamper-evident seals before any opening.

Seal Inspection: Close-up inspection of all tamper-evident seals to confirm they are intact and have not been broken or compromised.

Opening Process: The complete process of opening the package, removing all packing materials, and revealing the item inside.

Item Inspection: A thorough visual inspection of the item, checking its condition against the seller’s packaging video. The buyer should show the item from all angles, including any identifying features, serial numbers, labels, or authentication markers that were documented in the seller’s video.

Comparison: The buyer must confirm on video that the item and its condition match what was shown in the seller’s packaging video. Any discrepancies, damage, or concerns must be noted clearly on camera.

5. Video Technical Requirements

To ensure video evidence is admissible for insurance purposes, the following technical requirements must be met:

Continuity: The video must be one single, continuous recording. It must not be stopped, paused, cut, spliced, or edited in any way. If the recording is interrupted for any reason, the insurance coverage is voided.

Quality: The video must be of sufficient quality for all details to be clearly visible. A minimum resolution of 720p (HD) is required. Blurry, dark, or otherwise unclear footage may not be accepted.

Audio: Audio is not required but is recommended, particularly if the buyer wishes to verbally note any observations during the unboxing process.

Lighting: The unboxing must take place in a well-lit environment where all details of the package and item are clearly visible.

Timeliness: The unboxing video must be recorded at the time of receipt or collection. Videos recorded at a later time will not be accepted for insurance purposes.

6. Video Submission

The buyer must submit their unboxing video to us within 48 hours of receiving the package. The video should be sent via the agreed communication channel (email, secure file transfer, or messaging platform as arranged at the time of sale).

We will review the buyer’s video against our own packaging video to verify the condition of the item and the integrity of the shipment.

7. Insurance Claims Under This Policy

If the buyer’s unboxing video reveals any of the following, they may be eligible to file an insurance claim:

Tampered Seals: Evidence that the tamper-evident seals were broken or compromised before the buyer opened the package.

Damage in Transit: Visible damage to the item that was not present in the seller’s packaging video.

Missing or Swapped Items: The item received does not match what was documented in the seller’s packaging video.

Weight Discrepancy: A significant difference between the documented dispatch weight and the received weight (as outlined in the Heavy Pack Insurance Policy).

8. Conditions That Void Insurance Coverage

Insurance coverage under this policy is automatically voided if any of the following occur:

No Unboxing Video: The buyer fails to record an unboxing video at the time of receipt.

Interrupted Video: The unboxing video is stopped, paused, or interrupted at any point during recording.

Edited Video: The video has been edited, spliced, filtered, or altered in any way.

Late Submission: The unboxing video is not submitted within 48 hours of delivery.

Late Recording: The video was not recorded at the time of receipt or collection from the carrier.

Discarded Packaging: The buyer has discarded any packaging materials before the claim process is complete.

9. Obligations of Both Parties

10. Policy Summary

This policy exists to protect both parties in the handling of exceptionally valuable items. By maintaining an unbroken chain of video evidence from packaging to unboxing, we ensure full transparency and accountability. Compliance with this policy is not optional — it is a mandatory condition of insurance coverage.

We are committed to working with our buyers to ensure a smooth, secure, and fully documented transaction process. If you have any questions about this policy or the video verification requirements, please contact us before your shipment is dispatched.